Website Policy

Scope of this site

This website, “TOKYO Diverse Learning Spaces and Safe Havens Navigator — A Support Portal for Elementary and Junior High School Students Who Refuse to Attend School —” is,
https://www.futoukouportal.metro.tokyo.lg.jp
Refers to the subordinate site.

About technology

  1. Recommended Environment

    For safer and more comfortable use of this website, we recommend the following browsers.

    • Microsoft Edge latest version
    • Google Chrome (including for Android) latest version
    • Mozilla Firefox (including for Android) latest version
    • Safari (including for iOS) latest version
  2. Technology used

  1. Plugin

    To view and print PDF files on this site, you will need Adobe Reader (Reader XI or later), and to watch videos, you will need RealPlayer, RealOne Player, or Microsoft Windows Media Player. Some pages require the latest version.

  2. Cookie

    This website uses cookies to improve your browsing experience and to collect information for ongoing site improvements. Cookies are information sent to your browser from a server connected to the operation of this website and are stored on your device (computer, mobile device, etc.). However, the stored information does not include any personally identifiable information, such as your name, address, or telephone number. Furthermore, they do not have any direct adverse effect on your computer. To track page access, this website may use cookies from third-party companies to which we outsource services. You can also refuse cookies by adjusting your browser settings. This will not significantly interfere with your browsing of this website. For instructions on how to configure your browser, please refer to the help section of your browser software or contact its manufacturer.

  3. JavaScript

    This site uses JavaScript for some of its content to make it easier to use. Please note that if JavaScript is not enabled in your browser settings, the site may not display or operate correctly.

  4. SSL

    To improve security, this site uses TLS encrypted communication for some services. To use these services, your web browser must support 128-bit SSL. By using a web browser that supports security features, personal information entered by users is automatically encrypted before being sent or received.
    Even if a third party intercepts the transmitted data, there is no need to worry about the content being stolen. Also, depending on your firewall settings, you may not be able to use the page in question.

  5. PDF

    To view PDF files, you will need Adobe Reader from Adobe Systems. If you do not have Adobe Reader installed or if the contents of the website are not displayed correctly, please download the latest version before viewing.

  6. Excel, Word

    Some of the attachments on this site are provided in Microsoft Excel and Word formats. In order to view the attachments, you will need Microsoft Excel or Word.

  7. Social Media

    For details about X, Facebook, YouTube, and LINE, please refer to the terms of use of each site.


Use of access data

This site collects the following access data. Cookies are used to collect this data. If users refuse to accept cookies, they agree that some functions may be restricted.
Furthermore, users agree that access data will be stored and managed on the third-party company's server due to this site's use of the third-party company's ad distribution server.


  1. User device information (IP address, operating system, browser type, etc.)
  2. User behavior history (access time, URL, number of visits, etc.)

The acquired access data is used for the following purposes:


  1. Analysis for improving our services
  2. Delivery of content deemed optimal for users
  3. Behavioral targeting ads

Information Security Policy (Information System Security)

This site will continue its business based on the trust of its users and will protect information assets from threats in order to fulfill its social mission as a government agency.


  1. In order to maintain the safety and accuracy of information assets, we will strive to prevent unauthorized access, destruction, falsification, loss, leakage, etc., and will implement appropriate security measures.
  2. We will comply with the Tokyo Metropolitan Government's Basic Policy on Cybersecurity, as well as laws, regulations, and other norms, regarding the handling of information assets.
  3. If the processing of information assets is outsourced, it will be done under appropriate management by the Tokyo Metropolitan Government.
  4. We will create a system for continuous improvement and aim to maintain and improve information security.

Terms of Use and Legal Matters

  1. Disclaimer

    Although we have taken every precaution to ensure the accuracy of the information on this site, we cannot guarantee its completeness or accuracy. Furthermore, the information may be changed or deleted without notice. We assume no responsibility for any direct or indirect losses incurred as a result of using the information or content contained on this site.

  2. Prohibited matter

    The following actions are prohibited when using this website:

    1. Acts that interfere with or disrupt the operation of this site.
    2. Any action that causes or may cause inconvenience, disadvantage, or damage to the privacy of other users, third parties, or the Tokyo Metropolitan Government.
    3. Acts that violate public order and morals or that are likely to violate public order and morals.
    4. Acts that violate laws, ordinances, or ordinances.
    5. Any other conduct that falls under the terms of use and is deemed inappropriate by the Tokyo Metropolitan Government.
  3. Change of terms

    The contents of this site policy may be changed or deleted without notice.

  4. Governing law and court of jurisdiction

    Unless otherwise specified, the use of this site and the site policy shall be governed by the laws of Japan. Furthermore, all disputes arising from the use of this site shall be submitted to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

About rights

  1. Copyright

    The copyright and other rights to the content posted on this site (such as text, images, logos, photographs, videos, music data, and page designs combining these) belong to this site, the original authors, or other rights holders. Any secondary use, such as copying, diversion, sales reproduction, summarization, modification, adaptation, uploading, posting, public transmission, making available for transmission, distribution, or publication, without the permission of this site or the rights holder is strictly prohibited. In addition, this entire site is subject to copyright as a compilation work, and both are protected by copyright law. Unauthorized copying and diversion are prohibited except in cases permitted by copyright law, such as "reproduction for personal use" and "quotation."

  2. Link

    Links to this site are generally permitted, but if you link to it, please clearly state that it is a link to “TOKYO Diverse Learning Spaces and Safe Havens Navigator ― A Support Portal for Elementary and Junior High School Students Who Refuse to Attend School.”
    However, please note that the content and URL of this website may change without notice.
    The OGP (Open Graph protocol, including all content such as titles, text, and images) set on the digital version of this site for sharing on social media may only be used in the manner set by the functions and services on this site. Any other use, whether commercial or non-commercial, is prohibited.
    Additionally, please refrain from setting up links that fall under, or may fall under, any of the following.

    1. Contains content that is intended to slander or damage the credibility of the Tokyo Metropolitan Government, other companies (persons), or other organizations.
    2. Acts that infringe or are likely to infringe on intellectual property rights such as copyrights, trademark rights, property, privacy, portrait rights, or other rights of the Tokyo Metropolitan Government or other companies (persons) or organizations.
    3. When this homepage is displayed within a frame, etc., making it unclear that the content is from the Tokyo Metropolitan Government, which may cause misunderstandings to third parties.
    4. In addition to the above items, acts that violate laws, ordinances, regulations, public order and morals, or that may obstruct the operation of this website.
    5. When creating a link using a logo or mark owned by the Tokyo Metropolitan Government without permission.
    6. If you post a link in a way that misleads people as to the source of the information, please note that Tokyo Metropolitan Government will not be held responsible for any compensation or complaints related to the link.

Handling of Personal Information

Regarding the handling of personal information,Privacy Policy "Please confirm.

Accessibility Policy

For accessibility policy, please see "Accessibility Policy"Please confirm.