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Tokyo Metropolitan Government's consultation and support

You can search for consultation services, support, and related websites provided by the Tokyo Metropolitan Government.

Tokyo Metropolitan Educational Counseling Center

We accept a variety of consultations, including advice on friendships and bullying, child-rearing, school life, and issues related to young carers, as well as advice on going on to, transferring to, or enrolling in a metropolitan high school, and what to do after dropping out of high school.

Main target audience:People from preschool to high school age who live or attend school in Tokyo, and their guardians and relatives
How to consult / Consultation hours:

[General Educational Consultation/Bullying Consultation Hotline]
  • Telephone consultation:Available 24 hours a day
  • In-person consultation:(Weekdays) 9:00 - 18:00, (Saturdays) 9:00 - 17:00 (Third Saturday of the month ※Fourth Saturday in August) (Excluding closed days and year-end/New Year holidays)
  • Email consultation:24 hours available
[High school promotion, career path, and admissions consultation]
  • Telephone consultation:(Weekdays) 9:00 - 21:00, (Saturdays, Sundays, and Holidays) 9:00 - 17:00 (excluding closed days and the year-end/New Year holidays)
  • In-person consultation:(Weekdays) 9:00 - 17:00, (Saturdays) 9:00 - 17:00 (20 times per year) (Excluding closed days and year-end/New Year holidays)
  • Email consultation:24 hours available

Location:Tokyo Metropolitan Child and Family Center, 4th floor, 6-1-4 Kitashinjuku, Shinjuku-ku
contact information:
[General Educational Consultation/Bullying Consultation Hotline]:
0120-53-8288
[High school advancement, career path, and admissions consultation]:
03-3360-4175

child consultation center

Child consultation centers are administrative institutions established under the Child Welfare Act. In principle, they accept consultations and reports regarding children under the age of 18 from anyone. Child consultation centers are specialized consultation institutions that provide assistance to families and other parties involved and resolve problems so that all children can grow up healthy and reach their full potential.

Main target audience:Children under 18
How to consult:Meeting
Consultation hours:Monday through Friday, 9:00 - 17:00
Location/Contact:The consultation desk varies depending on your area.
Please check here

Consultation Hotline @ Tokyo "Let's Talk, Children Only"

You can use the web chat to discuss any concerns you have, such as friends, relationships, bullying, family, young carers, and career paths. You don't have to give your real name; you can use a nickname or alias.

Main target audience:Children of elementary, junior high, and high school age who live and attend school in Tokyo
How to consult:Online
Consultation hours:(Year-round) 15:00 - 23:00 (Last admission at 22:30)

Support program for users of free schools, etc.

This program provides subsidies of up to 2 yen per month to parents of elementary and junior high school students who live in Tokyo and are not attending school but are attending free schools, etc. To receive the subsidy, you must apply and have your application documents reviewed.

Main target audience:Parents of elementary and junior high school students who live in Tokyo and are not attending school but are attending free schools, etc. *Others who meet the requirements set by the Tokyo Metropolitan Government

A forum for parents who support children who are not attending school

This event is aimed at parents of elementary and junior high school students living in Tokyo who are worried or troubled by their children's school refusal. There are four programs available, including seminars by experts and talk events by people who have experienced school refusal, and some programs can be participated in online.

Main target audience:Parents of elementary and junior high school students who are not attending school and live in Tokyo

Adolescent Support Place

We provide parents with a forum to discuss with psychological, medical, and welfare experts about their children who are refusing to go to school or who are withdrawn from society, and support their future social independence. We hold lectures three times a year and group meetings to consider how to help children return to school and participate in society.

Main target audience:Those who live, work, or attend school in Tokyo

Youth Restart Place

We support those who dropped out of high school, those who have no experience of attending high school, those who are refusing to attend elementary or junior high school, and those who are reluctant to attend school, as well as their parents.We hold school information sessions where you can hear directly from various types of metropolitan high schools, and provide support for those looking to attend a metropolitan high school.

Main target audience:Those who dropped out of high school or have no experience of attending high school, those who are reluctant to attend elementary or junior high school, or those who are refusing to attend school, and their parents

Loan Program to Support Exam Takers

By providing loans to low-income households that have difficulty paying tuition fees for cram schools and high school entrance exams, we support children who are eager to work towards becoming independent in the future and take the entrance exams to high school or university.

Main target audience:Third-year junior high school or high school students or equivalent

Booklet for teachers, staff and parents: "Towards the independence of irreplaceable children who will create the future: Key points for supporting children who are not attending school"

Children who refuse to go to school need to have their schools, families, and adults in the community work together to provide appropriate support tailored to each individual. This document was created to help teachers, parents, and others involved with children who refuse to go to school deepen their understanding of how to provide support and to enable them to work together.

Digital leaflet for children: "What is the Act on Ensuring Educational Opportunities?"

Based on the spirit of the "Act on Securing Opportunities for Education Equivalent to Ordinary Education at the Compulsory Education Level," we have created this digital leaflet for children with the aim of helping children understand what school refusal is, who they should talk to about their concerns, and so on.